Cloud 9 Employee Store – Shipping Policy

We strive to ensure all employee orders are processed quickly and delivered in great condition. Please review our shipping guidelines below:

Order Processing

• Orders are processed within 2–3 business days after payment is received.

• You will receive a confirmation email once your order has been placed and another notification when your order has shipped.

Shipping Methods & Delivery

• Standard shipping is used for all orders unless otherwise specified.

• Typical delivery times are 3–7 business days, depending on destination.

• Tracking information will be provided by email once your order has shipped.

In-Store Pickup (if applicable)

• Employees may choose in-store pickup at designated Cloud 9 locations (if offered).

• You will receive an email when your order is ready for pickup.

Shipping Costs

• Shipping fees are calculated at checkout and are based on weight, size, and destination.

• In-store pickup is free of charge.

Lost, Delayed, or Damaged Packages

• If your order is delayed, lost, or arrives damaged, please contact us at ecloud9ad@gmail.com within 7 daysof delivery.

• We will work with the carrier to resolve the issue or arrange a replacement.

Questions

For any shipping inquiries, please reach out to us at ecloud9ad@gmail.com.