Cloud 9 Employee Store – Return & Exchange Policy

We want you to be fully satisfied with your purchase from the Cloud 9 Employee Store. Please review our return and exchange guidelines below:

Eligibility

• Returns or exchanges are accepted within 30 days of purchase.

• Items must be unused, unworn, and in their original packaging with tags (if applicable).

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Clearance, sale, or promotional items.

• Opened consumables or personal use items (for hygiene and safety reasons).

• Customized or special-order products.

Process

1. Contact the Employee Store support team at [insert your email or internal support channel] with your order number and reason for return.

2. Approved returns should be shipped or brought back to the Employee Store location.

3. Once inspected, eligible returns will be refunded to the original form of payment or issued as store credit.

Exchanges

• If you’d like to exchange an item for a different size, color, or style, please submit a return request and place a new order for the desired item.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt so we can quickly resolve the issue.

Questions

For assistance with returns or exchanges, please reach out to ecloud9ad@gmail.com